Customer Service And CRM Agent (B-CRMAGENT001)
Our Project Research Nigeria experts offer professional services to individuals, companies, NGOs, organizations in running their projects and businesses. Our Customer service & CRM experts deliver original contents with proper referencing from our peer-reviewed team of quality assurance experts to meet global standards.
Areas of expertise include:
- Assisting selling processes for our customers and generating additional Sales
- Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
- Performing phone conversations with customers to answer their questions, provide information and advise them.
- Handling special requests and complaints of customers
- Collecting and storing useful data within our back end system
- Ensuring follow up through emails, phone or any required means.
- Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
- Ability to foster and maintain relationships with individuals.
- Excellent negotiation skills and strong communication skills – proven results with key decision makers