Customer Service And CRM Agent freelancers in Nigeria

Customer Service And CRM Agent (B-CRMAGENT001)

Our Project Research Nigeria experts offer professional services to individuals, companies, NGOs, organizations in running their projects and businesses.  Our Customer service & CRM experts deliver original contents with proper referencing from our peer-reviewed team of quality assurance experts to meet global standards.

Areas of expertise include:

• Assisting selling processes for our customers and generating additional Sales
• Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
• Performing phone conversations with customers to answer their questions, provide information and advise them.
• Handling special requests and complaints of customers
• Collecting and storing useful data within our back end system
• Ensuring follow up through emails, phone or any required means.
• Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
• Ability to foster and maintain relationships with individuals.
• Excellent negotiation skills and strong communication skills – proven results with key decision makers