Customer Satisfaction-Research specialist in Nigeria

Customer Satisfaction-Research (B-RESERCH-CS01)

Our Project Research Nigeria experts offer professional services to individuals, companies, NGOs, organizations in running their projects and businesses. Our customer satisfaction research experts deliver original contents with proper referencing from our peer-reviewed team of quality assurance experts to meet global standards.

Areas of expertise include:

  • Manage customer satisfaction;
  • Create and tailor studies for each target market by working closely with local teams;
  • Lead studies implementations, analyze/extract key insights from complex data sets and create compelling reports;
  • Present results and discuss recommendations;
  • Promote continuous improvement of the customer satisfaction research best practice;
  • Drafting research specifications;
  • Commenting on draft research instruments, such as questionnaires, and editing draft reports;
  • Conducting, or commissioning then analyzing, in-depth interviews with members of the public and large-scale data sets;
  • Ensuring quality control of research;
  • Provide information and analysis on a policy issue and its development and on what research is already available in a policy area;
  • Helping to develop and implement a customer service policy for an entire organization;
  • Finding ways to measure customer satisfaction and improve services;
  • Investigating and solving customers’ problems, complaints or any major incidents which may be complex or long-standing problems that have been passed on by customer service assistants;
  • Producing written information for customers, often involving use of computer packages/software;
  • Writing reports analyzing the customer service that your organisation provides;
  • Keeping ahead of developments in customer service by reading